Privacy Policy

Effective Date: 19 May 2026

Karm Bhagya Secrets respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, how it may be shared and the choices available to you.

1. Information We May Collect

Depending upon how you interact with us, we may collect:

A. Identity and Contact Information

Such as:

• name;
• email address;
• mobile or WhatsApp number; and
• correspondence address where reasonably necessary.

B. Birth and Astrology Information

For astrology services we may collect:

• date of birth;
• time of birth;
• place of birth;
• gender where relevant to the requested analysis;
• marital or relationship information;
• family circumstances;
• education;
• profession;
• career circumstances;
• financial or business-related concerns voluntarily disclosed by you; and
• questions or background information provided for consultation.

C. Counselling and Personal Information

You may voluntarily share information relating to:

• relationships;
• family circumstances;
• emotional concerns;
• career challenges;
• workplace circumstances;
• personal goals; and
• other matters relevant to your consultation.

Please disclose only information reasonably necessary for the requested service.

D. Health-Related Information

Clients occasionally voluntarily mention medical or health circumstances when asking astrology-related questions.

KBS does not require unnecessary medical records and does not provide medical diagnosis.

Where health-related information is voluntarily provided, it will be handled with additional care and used only for legitimate purposes connected with the requested service, unless another use is authorised or required by law.

E. Payment Information

We may receive information such as:

• payment status;
• amount;
• transaction reference;
• invoice information; and
• limited payment-related information provided by our payment service providers.

Full card or banking credentials may be processed directly by an independent payment gateway and may not be stored by KBS.

F. Website and Device Information

When you access the website, certain technical information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• approximate location derived from technical information;
• pages visited;
• referring pages;
• website activity; and
• cookies or similar technologies.

2. Why We Collect Personal Information

Information may be processed for purposes including:

• providing astrology consultations;
• preparing Kundli analysis and reports;
• answering client questions;
• conducting counselling sessions;
• booking and scheduling appointments;
• communicating with clients;
• processing payments;
• issuing invoices or receipts;
• providing customer support;
• maintaining service records;
• protecting against fraud and misuse;
• improving website functionality;
• understanding general website usage;
• complying with legal obligations; and
• sending promotional communications where appropriate consent or another lawful basis exists.

3. Consent

Where consent is required, information will be processed on the basis of the consent provided by you.

By voluntarily supplying information specifically for an astrology consultation or other service, you authorise KBS to use that information for providing the requested service.

Where required, you may withdraw consent for future processing.

Withdrawal of consent does not invalidate processing already lawfully undertaken before withdrawal and may affect our ability to continue providing a requested service.

4. Data Minimisation

We aim to collect only information reasonably necessary for the purpose for which it is being requested.

Clients are encouraged not to send unnecessary identity documents, medical records, passwords, banking credentials or other sensitive information unless specifically and legitimately required.

5. How We May Share Information

We do not sell or rent your personal information to third parties.

Information may be shared on a limited need-to-know basis with service providers involved in operating our business, such as:

• website hosting providers;
• payment processors;
• technology providers;
• appointment or video-conferencing platforms;
• communication services;
• analytics providers;
• accounting or professional advisers; and
• service providers assisting with legitimate business operations.

Such sharing is limited to purposes reasonably connected with providing or operating our services.

6. Legal Disclosure

Information may be disclosed where reasonably necessary to:

• comply with applicable law;
• respond to a legally valid government or court request;
• protect legal rights;
• investigate fraud;
• protect users or others from serious harm; or
• defend or pursue legal claims.

7. International Processing

Some third-party technology or cloud service providers may process information using infrastructure located outside India.

Where this occurs, KBS will endeavour to use such services in accordance with applicable Indian data-protection requirements.

8. Storage and Retention

Personal information will be retained only for as long as reasonably necessary for:

• providing the requested service;
• maintaining legitimate client records;
• facilitating follow-up consultations;
• accounting and taxation;
• dispute resolution;
• fraud prevention; or
• complying with legal obligations.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

9. Security

We take reasonable administrative and technical measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no internet transmission, messaging platform, email service or electronic storage system can be guaranteed to be completely secure.

10. WhatsApp, Email and Video Consultations

Where you communicate with KBS using WhatsApp, email, video-conferencing services or other communication platforms, those platforms may independently process information under their respective privacy policies.

Clients should avoid sending highly confidential information through an insecure communication channel.

11. Consultation Confidentiality

Private client information received for consultations is treated as confidential and is not ordinarily publicly disclosed without permission.

KBS may internally use anonymised or aggregated information for learning, service improvement or general educational purposes provided that the individual cannot reasonably be identified.

12. Testimonials and Client Stories

An identifiable testimonial, photograph, video, recording or detailed client story will not knowingly be published for marketing purposes without appropriate permission.

Anonymous feedback may be used where it does not reasonably identify the client.

13. Cookies

Our website may use cookies or similar technologies to:

• operate essential website functions;
• remember preferences;
• measure website traffic;
• improve user experience; and
• understand how visitors interact with the website.

You may control cookies through your browser and, where implemented, through website cookie settings.

Certain website functions may not work correctly if essential cookies are blocked.

14. Marketing Communications

If you receive promotional messages from KBS, you may request to stop receiving them.

Service-related communications concerning an existing booking, payment or consultation may still be sent where necessary.

15. Children

Services involving a person below 18 years of age should ordinarily be requested by or with the involvement and consent of a parent or lawful guardian, as applicable.

KBS does not knowingly seek to collect unnecessary personal information directly from children.

16. Your Privacy Rights

Subject to applicable law, you may contact KBS to request:

• information regarding personal data held about you;
• correction of inaccurate information;
• updating of incomplete information;
• deletion or erasure where legally applicable;
• withdrawal of consent for future consent-based processing; or
• resolution of a privacy grievance.

Certain information may need to be retained where required by law or reasonably necessary for accounting, legal claims, fraud prevention or other legitimate purposes permitted by law.

17. Data Accuracy

You should provide accurate and updated information.

You may contact us if your personal details require correction.

18. Third-Party Websites

Our website may contain links or embedded content from third-party websites and platforms.

KBS does not control the privacy practices of independent third parties. Users should review their respective privacy policies.

19. Changes to this Privacy Policy

We may revise this Privacy Policy to reflect changes in:

• our services;
• technology;
• business practices; or
• applicable law.

The latest version and effective date will be published on the website.

20. Privacy Contact and Grievance Redressal

For questions, correction requests, deletion requests or privacy grievances, contact:

Karm Bhagya Secrets
Privacy/Grievance Contact: Vaibhav Rastogi – Proprietor
Email: kbs@karmbhagyasecrets.com
Phone/WhatsApp: +91-9810319828
Address: 9/16, 1st Floor, Ashok Nagar, New Delhi, India 110018